Good customer service is part of running a successful business. It shouldn't be a surprise that even crypto-ransomware purveyors are now thinking of ways to make the process of paying for crypto-ransomware easier. The innovation brought forth by some new JIGSAW variants? Instead of using dark web sites, it communicates to the user via... live chat.
Post from: Trendlabs Security Intelligence Blog - by Trend Micro
JIGSAW Crypto-Ransomware Turns Customer-Centric, Uses Chat for Ransom Attempts